If you are not happy with the goods you have received, you can return them to us within 14 days of receipt of the package, providing they are in the same condition as purchased.
For this, please be so kind to email us at [email protected]
Once we receive your return, we will process your request and you will receive a refund for the item(s) returned.
If you need the item(s) exchanged with a different size, ESTHÉ offers FREE Exchanges within EU within 14 days after delivery. Please also note that if you are outside the EU, we don’t offer exchanges or returns due to customs charges.
In the unlikely event that you received a faulty item, we will try our best to replace it based on availability. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.